FAQ's

I can't find what I am looking for on the site

If there is something you have seen on social media or if you purchased from us in the past it is possible that the item has been discontinued. However, we may be able to make it for you or we may still have it in stock so drop us a line and ask: info@sos15.co.uk

Can I return a personalised item?

If we have personalised a product for you or have custom-made it for you then unless it is faulty we cannot accept it back. 

When will I receive my order?

Most orders will be sent within 2 working days following receipt of order. Custom pieces may take longer and we will contact you to give you an estimate of delivery. 

Can I collect from you?

If you are based near our Crystal Palace studio then it could be possible to collect your order from us. Get in touch info@sos15.co.uk

How can I contact you?

You can drop us a line at info@sos15.co.uk We aim to get back to you the same (working) day where possible.