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Shipping

Most items will be shipped within 5-7 working days after order has been processed.  

Where possible, we will always try and work to your time frame, so if you need an item sooner, please contact us at info@sos15.co.uk and we will do our best to meet your time frame.

Time frames are longer for custom orders and differ for each order. Please message us for expected dates.

Items will be delivered through Royal Mail First Class Recorded Signed For within the United Kingdom. This will take approximately 1-4 working days. Please be aware that a signature will be required on delivery.

Items sent outside the United Kingdom will be sent by Royal Mail International Tracked & Signed where possible. Please check www.royalmail.com/personal/international-delivery/international-tracked-signed or message me for further details on International Tracked & Signed. Where International Tracked & Signed is not available, orders will be sent by Royal Mail International Tracked or International Signed depending on availability. Both will take approximately 7-15 working days depending on the destination country and require a signature on delivery. 

Please note, Royal Mail shipping times are in accordance with what is stated on www.royalmail.co.uk and are not guaranteed. These are for guidance only.

Please note, It is at the buyers risk, if in the rare case, an item becomes damaged or lost in the mail. In accordance with Royal Mail guidelines, we need to allow 15 days for delivery. If you have any issues, please contact us as soon as possible.

We will ship to the address you supply at time of order. The buyer is responsible for ensuring shipping addresses are correct. Refunds will not be given if the item is returned to sender due to incorrect details given.

Please note that custom charges and taxes may be applicable for international orders and will be the sole responsibility of the buyer. Please check with your local authorities on the guidelines for this.

Where possible we will recycle packaging to limit our impact upon the environment. If you are not happy for a recycled envelope or box to be used, please let us know in advance.

Gift wrapping is available upon request for an additional charge. Please send us a message for further details.

Due to the nature of some of the products, they may become slightly flattened during shipping and may need a bit of adjusting upon arrival.

Refunds and Exchanges

As all of our pieces are either made to order, or custom made, we do not offer a refund or exchange service unless the item is faulty.

For faulty items, please notify us and return the item within 7 working days for a full refund or exchange.

Return postage costs are at the buyers responsibility and will not be refunded.

If you have any problems please email us info@sos15.co.uk and we will do our best to resolve any issues as quickly as possible.

A refund will not be given until the returned item has been received.

Additional information regarding our pieces

All products available on the SoS15 website are made by hand. This will mean that there will be slight variations between pieces and between the piece you receive and the image shown on the website. 

The pieces are made in south east London by the designer-maker stated. 

Glitter items will shed excess glitter, especially when new. This usually settles down after the first couple of wears but a small amount will continue for the life of the product.

All items are fragile and need to be treated with care. It is best to store each piece individually in a cotton tote bag and laid flat. This will ensure your pieces are kept in prime condition and keep them from being damaged by other sources.

Due to the nature of the glitter fabric, glitter bags should be kept away from silk and delicate fabrics to prevent the rough surface of the glitter causing any unwanted pulls.

Under no circumstances should the items, especially those made from glitter fabric, be allowed to get wet. 

Please note that all designs including custom order designs are the property of SoS15 and may be re-produced.

The items are suitable for those 14 years and over, they are not toys and should not be used as such. 

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